Terms and Privacy Agreement

Terms of Use

SMS Privacy Policy & Communications Disclosure

By providing your mobile number and opting in to receive SMS communications from NexGenPay (or its affiliates, partners, or representatives), you agree to the terms outlined below:

1. No Sharing or Selling of Mobile Numbers

We value your privacy. Your mobile number will never be shared, sold, rented, traded, or disclosed to any third party for marketing purposes or unrelated communications. Your information is used exclusively to support your relationship with NexGenPay.

2. Purpose of SMS Communications

We use SMS messages strictly for the following purposes:

  • Account updates and important notifications
  • Program-related alerts (including FSP Premium Program and Merchant Direct Campaign updates)
  • Appointment reminders or confirmations
  • Support messages regarding your inquiries
  • Promotional offers or opportunities directly related to NexGenPay services
  • Compliance-related notices

We will only send messages relevant to the services you have requested or shown interest in.

3. Message Frequency

Message frequency may vary depending on your activity and engagement. Typically, you may receive:

  • 1–5 messages per week, but this may increase temporarily during active campaigns, onboarding phases, or support communications.

You will not receive excessive or spam-style messaging.

4. “Message and Data Rates May Apply” Disclosure

Standard messaging and data rates from your mobile carrier may apply.

NexGenPay is not responsible for carrier fees associated with SMS messaging.

5. How to Opt Out

You can opt out at any time.

To stop receiving SMS messages:

  • Reply STOP to any message we send.
  • You may also request manual removal by emailing us at support@nexgenpay.com (or your preferred support email).

Once opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

6. How to Get Help

If you need assistance related to SMS messaging or have questions, reply:

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your mobile number and SMS data from unauthorized access, disclosure, or misuse.

8. Policy Updates

This SMS Privacy Policy may be updated periodically. Updates will be reflected on our website, and continued use of our SMS services constitutes acceptance of any revised terms.